Refund Policy


We thank you and appreciate your choice of pursuing a shopping experience with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any product or service you avail from us. The policy concerning refund and cancellation requests, shall be following the clauses as set forth:
USER CANCELLATION, REFUND & EXCHANGE
1. Cancellation and Refund requests for products purchased by Users, may be entertained and considered by the Company, if placed within 15 days of placing the order, under the following circumstances:
a. If the Users find any clear, visible deficiency with the service or product purchased from Cloubotix,
b.In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on Cloubotix.
3. No Refund requests will be considered after the expiry of 15 business days from the placement of the Order.
4. All refunds will be remitted via bank transfer through IMPS, NEFT and will be processed within 15 days of placing a refund request.
5. No exchanges shall be entertained at all costs.
6. No refund shall be entertained at all costs, except in situations as stated above.

GENERAL CANCELLATION POLICIES
1. The payments made by Users using the Platform are also refundable under the following circumstances –
a. If the Products for a User could not be rendered within the estimated time while placing it;
b. If The Company cancels the order due to reasons not attributable to the User, including but not limited to incapability of rendering Service, sudden unavailability of products after placing the order, non-availability of Delivery Partners, etc.
2. The Company reserves the right to look into the cancellation request of the User and determine if such cancellation request falls under the conditions mentioned above.
3. If The Company is satisfied that the request and same fulfils any of the aforesaid conditions, then The Company shall process the cancellation request and refund amounts to the User.

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